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PRODUCT WARRANTY
SUMMARY OF WARRANTY BY PRODUCT CATEGORY
Regent Lighting Solutions will guarantee the following product groups from the date of purchase against faulty workmanship or materials as stated below and subject to the Terms and Conditions following:
PRODUCT CATEGORY
STRUCTURAL WARRANTY
POWDER COATING
ELECTRICAL WARRANTY
LED LED SUPPLY HID / CFL FLUORESCENT
Amenity Lighting
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Urban Light Elements
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Wall Lights
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Ceiling Lights
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Bulkheads
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Bollards
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Accent Lighting
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Industrial Lighting
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Interior Lighting
10 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
Aluminium poles and accessories
5 Years
5 Years
N/A
N/A
N/A
N/A
Galvanised steel poles and accessories
5 Years
5 Years
N/A
N/A
N/A
N/A
Specials
5 Years
5 Years
50 000hrs
5 Years
1 Year
2 Years
NOTE : Capacitors for conventional gears only offered at 1 year warranty
REGENT LIGHTING SOLUTIONS PRODUCT WARRANTY TERMS AND CONDITIONS:

1. All warranty claims are subject to manufacturer’s review and acceptance.

2. Regent Lighting Solutions warrants that it uses care and skill to ensure that its lighting products are of a high quality. Regent Lighting Solutions will at its cost and in its sole discretion:
    • Remedy any defect or fault in any product purchased; or
    • Replace any product in respect of which there is a defect or fault, during the warranty period, provided that written notice is given by the Purchaser to Regent Lighting Solutions of any such defect or fault in the product as soon as the Purchaser becomes aware of that fault or defect. All warranty claims must be returned to Regent Lighting Solutions for assessment with an invoice or other proof of payment. No warranty is given in respect of any glass contained in any product. We offer a 5 year guarantee on our acrylic and on our spheres.

3. Regent Lighting Solutions has no liability to remedy any defect in a product or replace a product where the defect or fault is caused or contributed to by

    • The failure of the Purchaser to install the product correctly.
    • Use the product in a manner or for a purpose for which it was not designed.
    • Electrical faults caused by voltage surge/spikes exceeding the specification of the product, 220/240 +-10% either way.
    • If product is used outside the electrical specification of the product.

4. All site application or installation must reflect these procedures otherwise the product warranty will be considered void or will not take effect.

5. In no event will Regent Lighting Solutions be liable to the Purchaser for any damages, including lost profits, lost savings or any other incidental or consequential damages arising out of the use or inability to use the product or any claim by any other party. All claims are limited to the repair or the replacement of the products only and do not include any labour or transportation charges. The entire risk as to the use and performance of the product is assumed by the Purchaser.

6. Power tools shall not be used to tighten or assemble products. Any damage claim or product failure associated to this matter will be promptly dismissed or rejected.

7. All installations shall be performed in accordance with the local, provincial and country electrical code. Appropriate regulatory authorities should be consulted where required.

8. Regent Lighting Solutions products have been factory tested, documented in the catalogue and/or listed by governing bodies or public safety agencies to comply with rules and regulations in effect at the time of registration. Product must therefore be used within the parameters and selection must be exercised accordingly by consultants and lighting professionals to extend and preserve safety during the installation and thereafter.

9. All items must be properly grounded and all installations should be performed by a professional electrician and or a duly licensed contractor carrying proper liability insurance.

10. All information supplied by Regent Lighting’s representatives shall be reflected in the catalogue or verified with Regent Lighting Solutions directly if it deviates from the primary intended use of a specific product or the product limitations.

11. All installation matters and failures related to installation matters will be in the installer’s responsibility and will remain so throughout the life of the product.

12. Lamp wattages and matching replacement parts must be respected throughout the product life.

13. There is no warranty offered on lamps other than the lamp manufacturer’s warranty if any.

14. All our powder coating is done according to SABS specifications and we offer a 5 year guarantee on our powder coating. Fading and discoloration will occur due to the elements however this is not covered under the guarantee.  

15. Regent Lighting Solutions accepts no responsibility for damage to any ancillary equipment or inconvenience caused by the failure of our products.

16. Regent Lighting Solutions reserves the right to alter fittings or specifications at any time.

17. Warranty void if fittings are worked on whilst live, cannot connect the secondary output supply directly to LED Boards whilst live.

18. Warranty is void if outdoor fittings are run all day.

19. Fittings installed on the coast require natural rain to wash off the salt residue, if undercover and sea facing the salt residue must be washed or wiped off manually as the salt will cause damage over a period of time.

20. Surge protection is installed on all external LED fixtures not attached to a building, protection rating up to 10kA. Any surges above these parameters will fall outside the product warranty.

21. The Galvanised pole designs meet all the minimum strength requirements in accordance with SANS 0225:1991 and addresses all relevant criteria’s of the SABS 0225/1991 Standard.

22. Hot Dip Galvanising done in accordance with ISO 1461.

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